Help & Support

Documentation, FAQs and useful resources

Useful Resources

WhatsApp Cloud API Docs

Official Meta documentation for the Cloud API

Embedded Signup Guide

How to configure the Embedded Signup flow

Template Guidelines

Meta policies for message template approval

Meta Business Suite

Manage your WhatsApp Business Account

Meta App Dashboard

Configure permissions, Embedded Signup, and App Review

Frequently Asked Questions

1

How do I connect my WhatsApp Business Account?

Go to Settings → WhatsApp and click "Connect with Facebook". The Facebook popup will guide you through selecting or creating a Business Portfolio, WABA, and phone number.

2

Why is my template pending approval?

Meta manually reviews all templates before approval. Approved accounts typically see results within a few minutes to 24 hours. Marketing templates may take longer.

3

Can I send messages to any number?

You can only send template messages to numbers that have opted in or have an existing conversation within the 24-hour window. This is a Meta policy.

4

My app is in Development mode — who can I send to?

In Development mode, you can only send messages to phone numbers added as Testers or Developers in your Meta App Dashboard.

5

How do I get my app approved by Meta?

Submit for App Review in Meta Developer Dashboard. You need to fill in the "Allowed Usage" for each permission and provide a screencast of the full user flow.

Need more help?

If you're stuck with something not covered here, reach out to your administrator or check the Meta Developer community forums.

Meta Developer Community